ACH/Electronic Banking Operations Support Manager - Tempe, AZ at MUFG (Tempe, AZ)

ACH/Electronic Banking Operations Support Manager

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  • Requisition # 10048203-WD
  • Job Type Full time
  • Location Tempe, Arizona
  • Date Posted 11/26/2021

Your potential. Your opportunity.

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we’re 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This is a hybrid position. There are flexible work from home options available. A member of our recruitment team will discuss the options with you in more detail.Responsible for the supervision and direction of all Electronic Banking customer service functions, 16 hours a day, five days a week. Direct and oversee all ACH, EDI and Instatax corporate, commercial, community banking client inquiries as well as those from internal departments, other financial institutions and ACH Network providers. Supervise daily activities of Customer Service staff involved in Instatax implementation and processing, all unit training, product development, research and problem resolution. In addition, in the absence of Electronic Banking Senior Manager, oversees all ACH, EDI and Instatax processing and customer service 24 hours a day, six days a week. Major Responsibilities: Supervises personnel assigned to the Customer Service Unit, including hiring, firing, conducting thorough and timely performance appraisals, coaching and counseling, ensuring employee development, as needed. In the absence of Electronic Banking Senior Manager, supervises ACH Operations and System Support Unit Managers as well as Electronic Banking Analyst and Administrative Assistant. In the absence of Electronic Banking Senior Manager, responsible for the overall processing and performance of Electronic Banking Department. Ensures all Customer Service activities are appropriate and necessary. Evaluates policies and procedures on an on-going basis in order to ensure optimum use of UB resources. Ensures all Instatax implementation and processing by service provider and staff are appropriate and meets UB and U.S. Internal Revenue Service requirements. Responsible for all ACH Federal Regulation E compliance. Ensures all inquiries are researched, documented and resolved according to Government Regulations and UB policies. Ensures that Customer Service Unit is able to handle all Electronic Banking inquiries and Instatax processing volumes in a timely and efficient manner. Provides technical assistance to Product Management, or any other group interested in developing new Instatax related products. Coordinates Electronic Banking Department budget process. Prepares Customer Service Unit's annual budget. Ensures that all Electronic Banking expenses are appropriate and Department reporting is timely. Coordinates Electronic Banking statistical gathering and reporting. Ensures that all numbers are appropriate and reported timely. Responsible for Electronic Banking compliance to all related regulatory requirements. Coordinates and oversees all activities. Responsible for ensuring all Electronic Banking disaster recovery plans are updated, appropriate and in compliance with UB standards. Participates in all Electronic Banking projects. Provides operational/customer service analysis of potential impact to Department, UB, and its clients. Performs other duties as assigned by Management. College degree preferred with prior production management experience in preferably, a high volume, customer service related environment. Basic understanding of operations and risk management, production metrics, client servicing, project and systems management is helpful. Demonstrated understanding of application interfaces and processing exchanges important, with actual electronic banking-type, customer service experience is a must. Must be able to demonstrate strong strategic and tactical planning, analytical capability, and oral, written and interpersonal communication skills. Ability to: establish and set priorities; set and meet target dates while working on multiple projects. Must be a team player and have the ability to demonstrate expertise in motivating and developing a team environment. Preferred skills: Number of years experience in vendor management, business partnering or alliances creation, familiarity with technology from Web-based to traditional delivery channels and production design.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

Some MUFG roles require that individuals be fully vaccinated against COVID-19, subject to exemptions for medical or religious reasons, as well as any other reason required by applicable law or order. Should you be selected for an interview, your recruiter will provide additional information.

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