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OCR Automation Business Analyst I at JPMorgan Chase Bank, N.A.

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.

It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.

JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.

Information about JPMorgan Chase & Co. is available at

Job Description

The Home Lending Automation organization is tasked with identifying opportunities for transforming manual operational processes by leveraging efficient, controlled, and accuracy-driven technology. In addition to the financial benefits realized through these transformations, the processes gain the ability to shift from "exception finding" to "exception processing" which significantly increases the scope and effectiveness of the process and enhances the customer experience.

In mid-2014, as part of the multi-year transformation of Mortgage Banking, an exciting, key transformation program utilizing OCR (optical character recognition) technology was deployed to automate the classification and extraction of key data elements from critical mortgage documents, e.g., Note, Mortgage, Closing Disclosure, etc. Extracted data is used to automate manual data entry and manual doc-to-data "stare and compare" processes. The successful execution of OCR has automated several of these processes, and more projects are on the horizon.

Successful implementation of OCR technology requires combining technological and analytical expertise. The OCR software must be trained to optimize the classification of documents to meet target accuracy levels, and must also be configured to extract data from documents with similarly high accuracy. To drive the analytical component of new and existing implementations, large data sets must be analyzed at the document, page and data element level, to identify patterns of inaccuracies, and to monitor ongoing performance. This analysis is shared directly with our business partners and senior management on a regular basis.


Mine OCR database to produce iterative reporting and analyses in support of efforts to improve both the amount of coverage and accuracy of OCR software

Utilize information extracted from OCR database to identify gaps in accuracy and coverage, and opportunities to reduce these gaps

Ability to effectively manage all facets of the analytical project lifecycle (data exploration, hypothesis testing, code development).

Manage the configurations of the OCR software tuning rule set, including creation of "search objects", "filter objects", etc. to enhane the performance of the tool

Validate and test rule set changes and output for accuracy

Assist in tracking of deliverables and program updates

Relate analytical insights to document characteristics and anomalies


Experience in a data mining role, with broad database platform experience (e.g., Oracle, DB2, Teradata)

Proficiency in one or more data mining tools (e.g., Alteryx, Trifacta, SQL Developer, Toad)

Applied knowledge of the mortgage lending lifecycle, especially originations

Knowledge of mortgage documents highly desirable

Experience with OCR is preferable

Ability to support the delivery of high-quality results under tight deadlines

Strong analytical and problem solving ability required

Experience working with large, complex datasets

Proficiency in Microsoft Office required

Excellent oral and written communication skills required

Bachelors degree preferred, ideally in a business, financial, or technical discipline.

Tenure: At least 12 months in current job and process

Performance Rating: At least On Track on My Development

Corrective Action: Not within prescriptive period for suspension

Performance Improvement Plan: Not enrolled in and Performance Improvement Plan (PIP)Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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