Applications Support at JPMorgan Chase Bank, N.A. (Bengaluru, India)

Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally -and to grow your career in any direction you choose.

This role requires a wide variety of strengths and capabilities, including:
* BS/BA degree or equivalent experience
* Basic knowledge of application development
* Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed
* Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software
* Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

About J.P. Morgan

J.P. Morgan is a leader in financial services, working in collaboration across the globe to deliver the best solutions and advice to meet our clients' needs, anywhere in the world. We operate in 150 countries, and hold leadership positions across our businesses. We have an exceptional team of employees who work hard to do the right thing for our clients and the firm, every day. This is why we are the most respected financial institution in the world - and why we can offer you an outstanding career.

Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world's leading merchant acquirer with over $1 trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies

Position Summary

As a part of CIB Merchant Services Production Engineering team, you will be responsible for driving the aggressive agenda to transform our support capabilities for real-time transaction monitoring, end-to-end.

In this role, you will be working as part of a Scrum team to find creative solutions that improve our customer's experience and brand reputation when facing credit card processing issues. Our team is responsible for tracing and monitoring real-time transactions through various systems end-to-end, displaying key information, and provided the controls necessary to mitigate incidents.

Required Skills/Qualifications:

Bachelor's Degree in Computer Engineering or Computer Science

1-2 years working within an enterprise environment using n-tier application framework

Proven Splunk experience required; searches, alerts, reports and dashboards; Splunk certification a plus

Familiarity with JSON/XML and experience using SOAP/RESTful APIs

Experience with one or more languages: Java, SQL, Python and Bash, proficient with the use of regex

Experience using Splunk to capture applications baseline performance deviations and implementing proactive monitoring and alerting for production systems.

Experience analyzing data for anomalies and trends, and building dashboards highlighting the key trends of the data.

Effectively influence, negotiate, and communicate with internal and external business partners

Independent thinker able to bring creative ideas/improvements to the table - someone that is not scared to challenge our current work

Capable of asking strong questions, creating team environment with open communications and free thinking, providing recommendations for continuous product improvement

Experience troubleshooting incidents and performing root cause analysis

Analytical mindset to drive identification of patterns/trends to identify problematic situations.

Confident working independently on complex taskJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.