Applications and Infrastructure Support Analyst at JPMorgan Chase Bank, N.A. (Chicago, IL)

Who we are

The Banking Production Management team with J.P. Morgan's Corporate & Investment Bank is a global leader in Banking. The team is responsible for the reliability and resiliency of the Banking application stack within J.P. Morgan. The J.P. Morgan Banking business, consisting of Investment Banking, Treasury Services and Corporate Banking, is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. The team interacts directly with Business Operations, Product and Client Services plus our partners in Application Development and Global Infrastructure teams. Banking applications securely process trillions of payments every day along with providing real time Liquidity and Accounting functions. We also focus on automation and tooling, to eliminate unnecessary manual effort and to enhance our monitoring capabilities.

Who are we hiring?

We are looking for an outstanding Application/Infrastructure Support Engineer with experience working in a fast paced, high pressured environment, ideally within financial services or a large-scale technology firm.

BS/BA degree or equivalent experience

Basic knowledge of application development

Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed

Working knowledge of Financial services, ideally payment processing

Understand incredibly demanding nature of financial services, or eager to experience it

Have a thirst for knowledge and want to expand your technical and business knowledge

Experienced in one of Web/ SOA / Messaging Tools middleware technologies such as webMethods, WebSphere, Mulesoft, Apache/Tomcat

Proficient working with a variety of platforms, including UNIX/Linux

Proficient understanding of network technologies and have an interest in payment processing, trading and accounting systems

Experienced in writing SQL queries and working knowledge of relational databases such as Oracle

Capable of using Python or Shell to automate processes or have a development background

Ability to manage demanding clients' constantly evolving needs

Think quickly and logically under pressure, understand and fix problems in a fast-paced environment

Familiar with the principles of ITIL and can use them to effectively protect and govern our systems

Familiar with newer technologies such as Kafka, Cassandra, Storm and MongoDB

Have excellent analytical and problem-solving skills

Have excellent technical skills and be able to develop new skills quickly

Have a strong background in middleware product support and deployment

Be self-motivated and a good self-starter

Be able to manage own time such that can deliver to project milestones

Willing to work on on-call rotational schedule based on global teams escalations and geography

What will you do?

It's an incredible time for our industry and specifically the Banking business, the payment revolution continues and will be at the forefront of it. You will be focused on:

Develop and own relationship between Business, Operations, Product and Technology

Provide 24x7 first-line support for mission-critical payment, liquidity, cash, check processing and accounting applications and micro services

Develop specialist knowledge in relevant systems, and share the same with team members and global partners

Liaise with application development, infrastructure and support teams on on-going development, production activity and release management

Pro-actively improve the quality of systems, application and service to increase business value

Collaborate with Project Managers on a variety of project types such as design of app infrastructure architecture and deployment, 3rd Party Controls projects and product upgrades

Manage projects through to completion, adhering to project-management best-practices

Bring a DevOps/SRE mind-set to the entire software development life cycle, building, evolving and operating rapidly-changing resilient systems at scale

Define, implement and automate standard product build patterns

Build and deploy new Development, UAT and Production environments

Own all requests including incidents and work closely with other technology teams in order to avoid or minimize business impacts

Coordinated with all stakeholders and perform detailed root cause analysis to avoid repetition of issues

Formulate and implement a comprehensive monitoring strategy across infrastructure and applications

About J.P. Morgan Corporate & Investment Bank

J.P. Morgan's Corporate & Investment Bank is a global leader in Banking. The world's corporations, governments and institutions entrust us with their business in more than 100 countries. The Corporate & Investment Bank supports our clients around the world providing strategic advice, raising capital and managing riskJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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