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Merchant Services-VP, Product Owner-Payment Processing Services at JPMorgan Chase Bank, N.A. (Chicago, IL)

Chase Merchant Services is investing in a global leadership position in the rapidly evolving payments landscape with an aggressive transformation agenda under the name of Helix. This multi-year, firm-wide strategy will build customer-centric payments solutions for business clients. It's a unique opportunity to build a modern product suite on a cloud-based, API first, big data platform at an enterprise scale. In addition, the agile operating model will co-locate product owners, designers, and engineers to rapidly bring-to-market new product features. As a result, this transformation team will leverage the power of the firm to help clients expand globally with speed, efficiency, and innovation.

Position Summary

To help drive the transformation, Chase is seeking a talented & proven Senior Product Owner, Payment Processing Services. The candidate will build roadmaps, adopting agile development methodologies and collaborating with technology partners in building a suite of products with an emphasis in operational support within merchant acquiring.

This role is a Product Owner to lead the design and implementation of interfaces required to support various operational functions around the payment life cycle. These interfaces may be used by global or local operational teams.

The Product Owner will have an excellent understanding of global payment processing including; onboarding, authorization, clearing, interchange, settlement, dispute processing, fee assessments and funding. To support that, an understanding of the operational use cases to support Clients and the related exception processing is expected.

Helix is born Agile and uses a comprehensive framework of processes and events to direct delivery. That Product Owner is expected to be versed in Agile practices and comfortable constructing and prioritizing epics and user stories for engineers to deliver.

This position will succeed by shipping product that meets and exceeds customer expectations, delivering stakeholder results.

* Design product platform with APIs, services, and data-driven insights that deliver world class experiences across payments processing with an emphasis on merchant servicing and operational support.
* Work closely with the internal partners to create and maintain a leadership position for JPMorgan payment services when it comes to merchant processing.
* Provide a clear, documented vision and scope via use cases, product requirements, epics, and stories to support agile scrum teams
* Manage the product roadmap that balances stakeholder inputs and thin sliced release outputs
* Design a product architecture that reduces time-to-market for new features, simplifies internal/external dependencies, and scales to a global environment
* Prioritize the product backlog based on client demand, business cases, product KPI and strategic business goals
* Identify potential roadblocks and develop recommendations for delivery issues, change requests, pre-release testing, and production issues
* Monitor product performance with reports and dashboards, and periodic stakeholder reviews
* Monitor industry trends to assess the competitive landscape and best practices
* Partner with teams (product, technology, operations, client advocacy, controls) to manage resourcing, controls, readiness, and go-to-market plans
* Be awesome and have fun

* Graduate degree or equivalent practical experience
* Critical thinking skills; demonstrated ability with analytics
* Strong experience with payments and value added services
* Extensive experience in merchant acquiring, merchant servicing, with international experience a plus
* Strong experience in payments product development or platform transformation
* Experience with modern technology stacks, including cloud, microservices, API's, etc.
* Proven track record of managing new product launches / transformations of mission-critical payment platforms
* Proven track record of managing the end-to-end product development lifecycle (PDLC) for complex, large-scale initiatives
* Strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
* Strong influencing and partnership / skills to drive cross-functional teams
* Ability to productively work in a matrix management organization
* Positive, team-oriented attitude and inspiring skills a must
* Approximately 20% travel can be expected

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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