User Experience Research Lead, Vice President at JPMorgan Chase Bank, N.A. (New York, NY)

J.P. Morgan Chase & Co. is looking for a strong leader and practitioner with an user experience, market research and team management background. This role requires expert knowledge in applying methodologies to look across and within product sets to understand user attitudes and behaviors in both digital and physical environments. This candidate will contribute to the user experience of the company's Global Technology portfolio of products and services by providing user insights through research initiatives; and will have to thrive in a work environment that requires independent self-direction, strong problem-solving skills and people-leadership, coupled with an aptitude for team collaboration and open communication. This individual excels at managing a small team of user experience researchers and providing both highly analytical as well as highly creative ideas to a product and service engagement.

* Execute the end-to end research initiative, such as script development, recruitment, facilitation or notetaking, data analysis and report presentation
* Independently collaborate with internal clients and stakeholders to understand business objectives
* Create research plans defining project goal, stakeholders, target segments and recommended research methodology
* Build and maintain a research roadmap and a regular cadence of capturing user data
* Formulate sound survey questions and construct surveys using internal survey tools
* Communicate effectively at facilitating moderated studies, including focus groups, usability tests and contextual interviews
* Develop data driven Personas, evolving our employee personas over time and provide recommendations based on findings
* Construct Journey and Empathy maps
* Analyze qualitative and quantitative data from research studies
* Create reports with recommendations and present to stakeholders
* Proficiency in survey creation tools such as Qualtrics and ConfirmIt

* 7+ years hands on research experience in product development
* Proven hands on experience in all research methodologies (Focus Groups, Interviews, Usability Testing, Surveys, Heuristic Evaluation, Persona Development)
* Planning and conducting focus groups
* Writing questionnaires, understanding and analyzing scales and data
* Developing data driven personas
* Planning and conducting usability tests
* Conducting one-on-one interviews
* Designing card sort studies
* Strong written and verbal communication skills
* Experience working in multi-disciplinary teams across the globe
* Bachelor's or Master's degree in Human Factors Psychology, Experimental Psychology, Industrial Design, Statistics

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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