Sr. Program Manager - Ops Transformation - Merchant Services at JPMorgan Chase Bank, N.A. (Chicago, IL)

J.P. Morgan's Corporate & Investment Bank is a global leader across banking, payments, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. The Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

J.P. Morgan's Wholesale Payments business is an innovative leader in the payment space serving 85% of Fortune 500 companies and delivering several industry firsts. Our Wholesale Payments solution stack includes payment processing and merchant acquiring where we are an industry leader holding the #1 position in market share by volume. Our expanding suite of global products and technology platforms alongside our consultative expertise are developed to provide unique client value and address the challenges treasury and payments professionals face today and will continue to face in the coming years.

Merchant Services is the global payment processing business for JPMorgan. Merchant Services is the world's leading merchant acquirer with over $1 trillion in annual transaction volume.. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm's new digital wallet that makes mobile transactions simple, safe and rewarding. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

The Helix Transformation Team will play a critical role to ensure delivery on Merchant Services priorities and enhance pay-in and pay-out capabilities for Wholesale Payments. Helix will be the firm's merchant acquiring platform for years to come. It is critical for Operations to participate in the development and launch of the platform to ensure the Service and Operations experience is optimized. The Helix Transformation Team will set the Service and Operations requirements for the new platform as well as guide the broader Operations organization through the impending changes. As part of Helix Transformation, the Service Design team is responsible for setting the overall transformation strategy, ensuring the experience is ideal for employees and clients, and will report on progress to the IPPG leadership team across all initiatives and projects within Operations Transformation

The Program Manager responsibilities include the following

Own and drive day-to-day project management of key strategic initiatives and recommendations to support the business's global transformation objectives

Scope problems, identify issues and actionable opportunities, and quantify financial and business impacts

Define purpose, clear roles, tasks, milestones, and deliverables; manage the overall project plan

Communicates with senior management, develop effective presentations and project update materials suitable for senior executives and resolves conflict through broad decision making

Monitor projects on an ongoing basis, evaluating progress and quality, managing issue resolution process and taking corrective action as necessary

Identify and recommend best practices and enhancements to be included in standards and procedures for project management and relevant methodologies

Advise and influence executive leadership on key business decisions and major change initiatives, building strong trusted advisor relationships

Identify potential roadblocks/obstacles and escalate issues as needed

Manage and actively invest in building and developing junior team members

Strong interpersonal and influencing skills, including the ability to work with colleagues at all levels as a peer and achieve goals without direct control over resources

Articulate and concise communication skills, with experience speaking to senior management


MBA or an advanced business degree from a top-tier program

8 - 10 years of experience with a financial services, premier consulting firm or an internal consulting team, including managerial experience motivating and leading high-performing teams

2+ years in payments, technology, e-commerce or financial services. Merchant Service and Treasury Services/Payments experience preferred

Exceptionally strong client management and executive-level communications skills

Ability to structure a variety of problems and apply analytical tools to develop solutions

Self-starter who is able thrive in a fast-paced, collaborative and cross-functional environment that is results driven

Strong Microsoft Project, PowerPoint (PitchPro+) and Excel skills required

Knowledge of product development processes, project management processes and understanding of product development lifecycle strongly preferred

Strong project and process management skills

Distinctive problem solving skills; able to break down and structure complex problems

Ability to influence across business lines, cultures, functions; drive results without direct controlJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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