Merchant Services-Managing Director, Head of Omni-Channel Solutions at JPMorgan Chase Bank, N.A. (San Francisco, CA)

Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world's leading merchant acquirer with over $1.6 trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

The Head of Omni-Channel Solutions will have responsibility for driving the development and execution for the J.P. Morgan Merchant Services (MS) Omni-Channel strategy. The role will have significant influence on a fast-growing payments business undergoing transformation by defining long-term technology and business strategy to offer payment products and services to meet current needs and develop the framework for ongoing enhancements. In addition to developing the strategy the role will be responsible for developing the product capabilities, operating processes, controls, and key performance measures that will support the deployment of our solution. The ideal candidate will work seamlessly with other leaders of product organizations across the various lines of business to develop and execute the product roadmap necessary to make Merchant Services the leading and preferred payment network for merchants for payment transactions. The leadership role needs to be outcome-focused and have a management style that fosters teamwork. He or she will work across the business extensively and must demonstrate the ability to navigate a matrixed environment. The role provides the opportunity to approach the work with an agile mindset and entrepreneurial spirit. This is a very exciting time to join a team that is shaping the company's global cross platform capabilities into products & services.


Direct accountability for the global Omnichannel Strategy and financial success of the product outcome, including associated financial budgeting, pricing strategy and demand management.

Lead the multi-year strategic vision, product roadmaps, product prioritization, execution and product support for all aspects of Helix platform, developing and adapting over time. Includes defining and managing flexible, scalable omni-channel payments technology blueprints which supports the lines of business.

Translate ideas and/or concepts into viable business cases and scoping statements with clear and achievable objectives.

Strong collaboration with Merchant Services Architecture and Product team to build payment solutions that align to our defined target-state architecture.

Define product features into building block Micro Services in cloud & hybrid domains

Define seamless integration end points to help normalize client experience

Partner with technology architects to deliver the integrated end points as API's, widgets, embedded pages, integration accelerators etc.

Collaborate with product, business, platform teams to arrive at commonalities between features and capabilities to reduce redundancies, gain synergies and establish orchestrated means so they can be leveraged cross platform

Define and measure critical OKRs / KPI's for platforms and map to product and services success

Review and represent as business partner in defining / establishing multi-year platform roadmap for product and services enablement aligning with business plan.

Effective communication and shared understanding across our engineering and business communities with lessons learned, issues and best practices.

Detailed reviews of technology programs and assess their alignment with strategic architecture and business aims, engineering practices, and efficient working practices


Minimum 15+ years of relevant product experience in payments; technology and architecture experience and knowledge is a plus with a minimum of 10 years in card payments

Strong expertise and experience in Merchant Acquiring and payment processing is essential

Ideally operational experience in Card present and Omni-channel payment technologies

Work experience in micro services architecture, enabling business models through business process management tools and orchestration

Strategic thinker that combines strong technical skills and creative problem solving -- turning strategy into actionable platform roadmap and delivery plans

Ability to translate product requirements into phased platform features and capabilities followed by execution in agile fashion

Prior experience in large scale internet companies/technologies / payments, where uptime and continuous availability was core to the business

Identifying and partnering with technology teams and implement automation opportunities to drive down transaction processing times and increase biz automation

Effectively translate business and product needs across platforms, in architectural, design and deep technical terms.

Establish strong bridge between technical and business testing for quality products and services

Strong technology delivery skills: well-organized, structured approach, ability to achieve tight timelines on complex deliverables

Demonstrated communication and diplomacy skills to work cross-organizationally to influence others, drive results/change and implement projects/processes on simultaneous projects

Global experience in payments is desirable

Knowledge and experience of compliance, certification and regulatory aspects of payments in global marketsJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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