Wholesale Payments Senior Product Manager at JPMorgan Chase Bank, N.A. (Tampa, FL)

Chase's product team is seeking a Point of Sale Infrastructure Product Manager to deliver experiences that power client growth, create a seamless experience for our clients, and anchor Chase as the preferred payments provider to small and mid-sized businesses across North America.

In this role you will own product strategy and deliverables that culminate in a great payments experience. You will work with our small and mid sized merchants to understand their needs, articulate the product vision, identify success metrics, & collaborate with cross functional teams to enhance existing products and to build and launch new product initiatives for the North American market.

You will leverage and deepen your expertise in multiple areas related to payments, including merchant onboarding, point-of-sale solutions, point-of-sale infrastructure, credit and debit card processing, and risk, controls, and compliance. And you will dive into various merchant verticals including retail, restaurants, ecommerce, and professional services with a focus on small business.

The ideal person for this role is a senior product manager with a technical background who possesses a blend of business analysis, strategy, and tactical execution skills, and who can take input and guidance from a broad range of stakeholders and create technical requirements and documentation for the development teams in an agile environment.
What You Will Do:
Provide specific requirements to support payment acceptance solutions for both card present environments.

Represent Chase small business clients' needs and requirements for processing, reporting and reconciliation.

Have a strong understanding of card present methods of payment and Payment Brands products, services and rules/requirements across North America.

Work closely with our ISV partnerships to ensure that our solutions and services meet the needs and requirements of those partners.

Support the broader small business product transformation agenda by serving as an agile strategist who can engage in complex problem solving.

Partner with product and engineering teams across Chase to deliver against the roadmap.

Conduct qualitative and quantitative research to identify client needs.

Define and track metrics that inform the success of your product initiatives.

Define new business process or changes to existing business processes as necessary to support the integration of new products and services into our existing multi-platform business model.

Recommend technical and process improvements where possible to improve the overall effectiveness or marketability of a product.

What We Are Looking For:
Product management experience within the payments domain with a strong track record of success.

Keen understanding of the North American POS landscape, device management, fulfillment, and servicing.

Experience integrating with Chase host systems (Tandem/Stratus) or WePay APIs.

A collaborator with persuasive communication skills and the ability to partner effectively with cross-functional stakeholders.

A creative thinker with the ability to define business tradeoffs and value; generate out-of-the-box solutions, and cut through ambiguity to drive results.

Self-driven with a proven ability to prioritize and execute on multiple concurrent initiatives in a fast-paced agile environment.

Curious and driven to learn new things, solve challenging problems, and make data-driven decisions.

Experience partnering with marketing to create product collateral.

3+ years in product development or technology role with product exposure.

5-7+ years experience in payments industry required; merchant acquiring preferred

Knowledge and understanding of credit/debit/EMV card processing, encryption, and tokenization methods.

Proven track record of managing a payments product end-to-end.

Strong ability to analyze issues & problems, recommend solutions, and communicate effectively & confidently (both verbal and written).

True passion for making the frictionless product and being obsessed with the client experience.JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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