Applications Support Major Event Business Engagement Lead at JPMorgan Chase Bank, N.A. (Dublin, Ireland)

JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to

Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world's leading merchant acquirer with over $1 trillion in annual transaction volume in 2017. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm's new digital wallet that makes mobile transactions simple, safe and rewarding. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

Experience in information technology and/or Business Operations
* Self-starter with excellent analytical and problem-solving skills

Ability to work independently and develop creative way to achieve goals

Ability to understand the technology and convert that information into digestible, actionable items for the business community

Ability to manage multiple initiatives simultaneously

Experience in influencing and driving tasks in areas that do not directly report to you
* Experience of understanding large scale client service relationships and creating appropriate workstreams to address needs resulting from an incident.
* Significant experience of payments processing and merchant acquiring experience is preferred
* Experience in managing complex projects in a matrixed organization
* Proficient in creating and presenting information to senior management using MS PowerPoint
* Exceptional verbal and written communication skills with the ability to articulate complex system processes in a concise simple and relevant manner to internal partners and the ability to translate to external RCA's.
* Ability to resolve conflict & facilitate decision-making
* Ability to work off hours when a Major Incident occurs, or a monthly release requires support
* Travel as appropriate
* Flexible, process-oriented and organized
* Proficient in Microsoft Office Suite and familiarity with Microsoft Project is required
* Focus on Business Engagement of Major Events - Business RCA's and business coverage and review of major release management
* Determine appropriate work steams on Major Incidents, work with internal teams on status and communication to all stakeholders at senior level and below.
* Create daily communications to senior executive business leaders of prior day impacting incidents, upcoming events and special projects
* Support special assignments as needed

Working in an Application Support role means you'll use both creative and critical thinking skills to understand merchant impacts when our applications systems are not operating at normal levels. You'll work collaboratively with teams on workstreams related to Major incident, RCA creation and follow up items as well as support monthly release business check ins.

This role requires a wide variety of strengths and capabilities, including:
* Basic knowledge of application development and transaction flows
* A benefit is a working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed
* Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software
* Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
* Comfortable presenting to senior level executives on complex technical issues

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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