Merchant Services - Senior Technical Writer at JPMorgan Chase Bank, N.A. (Tampa, FL)

Organization Description

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Employer Description

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

J.P. Morgan Wholesale Payments (formerly Treasury Services) provides cash management, liquidity, commercial card, foreign exchange and escrow solutions to clients across the world. Teams are constantly innovating, using the latest technology and data analytics to deliver specialized solutions to help clients grow and streamline their businesses. The organization combines four lines of business: Merchant Services, Treasury Services, Commercial Card and Trade Finance to help clients manage working capital and increase operational efficiency.

Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world's leading merchant acquirer with over $1 trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

The Senior Technical Writer will join the Digital Connect Domain and deliver developer facing technical content including guides, specifications, and product details. This hands-on, thought leadership role will require working with a team of talented payment experts, field partners and software engineers to reshape the developer experience and clearly document product offerings. Success will be highly correlated with strong collaborative and influencing abilities across a highly matrixed environment. The ideal candidate possesses the perfect blend of developer-thinking and technical writing acumen.

Responsibilities:
* Be a steward of the client experience leading the delivery of efficient, effective and client obsessed solutions.
* Build a strategy to improve the technical content which supports Merchant Services clients, software integrators, and internal business partners.
* Possess a developer-centric vision for how integration documentation should be organized and presented in a modern payments first API storefront.
* Unravel complex designs and bring order from chaos; reduce complexity making complex APIs easy to navigate and consume.
* Collaborate with a team comprised of Product Managers, Technologists, and Operations to document payments products for new and existing technical specifications.
* Balance multiple assignments and priorities, resolving gaps and concerns, while meeting delivery timelines.
* Organize and curate requirements to create concise, well-written specifications. Adhere to technical writing standards.
* Support all controls and compliance requirements and ensure that all pre and post launch conditions are met in order to release documentation on time.
* Create and deliver experiences that delight and positively influence both internal and external stakeholders.

Qualifications
* Bachelor's degree required. Technical Writing certification or computer science background preferred.
* Minimum of 8+ years of technical writing experience, preferably in the payments industry for print or online consumption.
* Detail orientated, able to communicate the same message in multiple ways and understand which method is ideal for each situation.
* Experience with technical authoring tools such as Oxygen, XMetaL, Adobe FrameMaker, Adobe RoboHelp and content management solutions such as Adobe Enterprise Manager or GitHub .
* Experience with markup languages such as DITA, HTML, XML, CSS.
* Experience with design and diagramming applications like Microsoft Visio and Adobe Illustrator.
* Familiarity with technical writing standards and style guides.
* Experience using collaborative online products such as Confluence or SharePoint.
* Proficiency with Microsoft Office products such as Word and PowerPoint as well as Adobe Acrobat Pro.
* Strong conversational knowledge of technology principles, including APIs, Swagger, SDKs, authentication, programming languages and version control.
* Passionate about technical writing as a career and energized by a fast paced environment.
* Exceptional communication, writing and presentation skills.
* Strong organization and time management.
* General business acumen with a preference for payments or fintech.
* Capable of building relationships and collaborating across the organization. Excellent team player.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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