Merchant Services - Accept Core Product Manager at JPMorgan Chase Bank, N.A. (Tampa, FL)

Merchant Services is the global payment acceptance and merchant acquiring business of JPMorgan. Merchant Services is a leading provider of payment, fraud management and data security solutions, capable of authorizing transactions in more than 130 currencies. The company's proprietary platforms provide integrated commerce solutions for all major credit and debit card payments as well as mobile payments. Merchant Services has uniquely combined proven payment technology with a long legacy of merchant advocacy that creates quantifiable value for ecommerce companies.

The Accept Domain Product Manager is responsible for the planning, delivery and execution of changes to core acquiring product offerings, as required by the Payment Networks, our clients, or internal stakeholders.

This highly collaborative position requires an individual who has demonstrable product management and ownership skills, and a proven history of successful product delivery. The ideal candidate understands that product management is cross-functional and involves Planning, Building, Supporting, Commercializing features and functionality critical to our merchants' payment processing capabilities.

This Product Manager will work closely in partnership with technology to research existing functionality, analyze new enhancements, and ultimately deliver changes or update in support of Merchant Services' applications. The role requires an individual that is comfortable with technology, and is able to effectively liaise between the technology teams, client-facing stakeholders, and the payment networks.


* Provide Product support of Merchant Services' payment hosts' features and functions, including documentation to Technical Implementations, Client Solutions and other internal business partners
* Triage and troubleshoot reported issues and identify best action to deliver proper resolution for our clients and internal stakeholders.
* Partner with Payment Network Office to determine full list of required network changes
* Provide technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements
* Define the value proposition for the network changes and impact to clients
* Determine initial high-level system impact & estimate technology sizing
* Complete deep-dive on system impact, determine design approach and finalize technology sizing
* Submit required changes to Demand Management process and determine those in-scope and completed as per network timelines or deferred due to capacity limitations or deferred/descoped due to low/no product demand
* Partner with Payment Network Office to secure waivers for deferred changes
* Partner with Technology Stakeholders to ensure agreed design approach will deliver on the network requirements and are implemented and executed against
* Review and approve all Epics, User Stories and Test plan to ensure that the network requirement is being delivered
* Ensure validation is completed post-install to ensure all changes have been implemented as per original network requirements
* Deliver information required to update Field Resource tools to inform and educate on changes
* Completion of adhoc tasks as required

* Bachelor's degree in computer science, business, or related field
* 2+ years of product or related experience
* Payments and merchant acquiring expertise preferred - including servicing, acquiring, processing, or issuing
* In-depth understanding of the B2B payments space and payments actors (merchants, brands, acquirers, gateways, vendors, etc.)
* Proven ability to drive change
* Must have strong organizational skills to plan, organize and schedule resource
* Experience with technical concepts and working with technical staff as needed
* Strong communication and presentation skills, including written and verbal fluency in English
* Ability to develop creative solutions to achieve goals

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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